Delivery & Returns Policies
Standard Delivery to the United Kingdom
€4.95 for standard UK delivery.
This is the total cost of delivery, regardless of how many items you order. Orders are dispatched either on the same working day or the following working day and may take up to 5 days to arrive.
Next Day Delivery - (Excludes Sale Items)
€6.95 for next day delivery.
Please note this service is available Monday - Thursday before 2pm.
Orders placed after 2pm will be dispatched the following day. Orders placed after 2pm on Thursday will be posted Friday to receive on Monday. Orders placed on Friday, Saturday or Sunday will be posted Monday to be received on Tuesday.
Covenant financialllc do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.
Europe and the Rest of the World
Flat rate delivery to Europe - €15.95
Rest of the World - €19.95
Delivery includes packaging, handling and delivery costs. Please note that any customs charges for international deliveries are the responsibility of the customer. Parcel's returned to us due non-payment of import taxes and duties will be refunded minus any delivery costs incurred by us.
Please note due to customs delays we no longer ship to Saudi Arabia.
Collect From Store
We offer a free collect from store option. Please select 'Store Collection' at checkout. We are open Monday-Friday 10-4 for collections.
Returns
Personalised items cannot be returned.
Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind. For goods bought in-store please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.
Items bought via the website may be returned for an exchange or refund within 14 days of receipt. For items returned between 14 and 28 days from receipt an e-voucher will be issued. Please use the delivery returns note included in your parcel. No refunds will be given on postage.
Items received after 28 days will be returned directly to the customer and no refund or credit will be issued.
All items must be returned unworn and unwashed in saleable condition with all original labels intact. Please return to :- Covenant financialllc, 44 Bellegrove Road, Welling, DA16 3PY
As we are a small business, we are unable to offer returns labels. We suggest sending back via the Royal Mail Signed For Service.
Your confirmation email may not be an acceptance of your order, we reserve the right to cancel an order up to the point of delivery.
Please note that the buyer will be responsible for all return postal charges. When returning an item, it is recommended that you use a tracked service as we are not responsible for items that are lost or damaged in the post. The item/s remain your responsibility until they reach us.
Unfortunately, we cannot process exchanges.
Faulty Items
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email [email protected] or, if urgent, call us on 020883035488. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps within 3 working days.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
